How do I enter a promotional code for an online purchase?

When you are ready to make your purchase, go to your basket (or click on the basket button in the upper right corner of the page).

When you are ready to confirm your order, enter your promotional code in the box provided for this purpose. Click on the question highlighted in blue "Do you have a promotional code?" next to the basket. This will open a box for you to complete. Enter your code, written exactly as you received it. 

Please ensure that you do not add any extra spaces before or after the promotional code. This could happen if you copy-paste the code from an email or other electronic communication.

After entering the code, click CONFIRM THIS CODE. Once your promotional code is confirmed and accepted, the discount is applied.

Can I change or cancel my order?

To ensure that orders reach our customers as soon as possible, they are processed as soon as they are placed. This is why we are unable to change or cancel orders.

Can I change my delivery address after I have placed my order?

We do our utmost to deliver your products as quickly as possible. This is why we cannot amend the delivery address once your order has been confirmed.

How can I be sure that my order has been received?

Once you have placed your order, you will automatically receive an email with a detailed summary of your purchases.
Please ensure that the email address used to place your order is completely correct as all information regarding your order will be sent to this address. 

Can I request amendments to be made to my invoice?

Your invoice is automatically printed out when your order is dispatched.
This includes the invoicing address you provided when placing your order. Please ensure that it is correct as it cannot subsequently be changed.
Please note that no subsequent changes can be made on an invoice once the order is processed.

How can I comfirm that order has been dispatched?

The shipment of your order will be confirmed to you by email. Alternatively, you can check the status of your order here. 

I am still waiting for my order to be delivered. What can I do?

You can check the status of your order here.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our customer support.

We will arrange to collect the incorrect delivery and dispatch your original order.